What Our Customers Say ...
Scott,
I felt obligated to write you about my experience in your shop this afternoon. I first heard of your shop on 104.7 the fish. The fact that they recommend you in itself got me there. I came in at 5 PM. I had to wait only a few minutes, and once I was helped it was AMAZING. Dan was the next available clerk to help me. I came in simply to get my "Check Engine" light checked. He stated that he would not be able to really diagnose it until the morning, and asked that I leave it. When I told him, I could not, Dan quickly troubleshooted to pick a day/time that worked for both of us. We decided on Thursday, and I was satisfied with that.
Then, he said hang on just a minute, and went and grabbed the "reader thingy" and came out and helped me on the spot while it was semi steady. I told him that the shop that I got my emissions done said it could be anything from an oil change, to a new part(the name now escapes me) instead, of telling me a part, he in fact said it JUST needed an oil change. We then realized I had hardly any oil in my car. Dan took time from his busy schedule to help me with HOW MUCH oil, and where it should come up to on the stick. He then proceeded to tell me that I needed to drive around for about 100 miles before I took it in for another Emissions to see if the light came back on. If it did, then I would need it to be looked at again. He was very very helpful, and made me feel like the most important. I will CONTINUE to bring all of my, AND my wife's car needs to y'all. Thanks for an AMAZING first experience!!
Mike Daniel
TopScott,
Once again, you have taken excellent care of us and I continue to recommend you to everyone we know! I couldn't find you on Facebook, so instead I boasted about you to my gaggle of friends & family on my own FB status! I will never take this car or any others I may own to another mechanic! You are a top-notch crew and I thank you for always making me feel like a valued customer. You guys (and gals) rock!!
Julie Coleman
TopTo all the staff,
I just had to put in writing how thankful I am to have found Scott's Auto Center. It is such a relief knowing that I can put my trust in you. And where my car service is concerned, that is a rare find! I will never go any place else. Will you please post my note below to your website? I'd like everyone to know how great your place is!
I brought my car in for a scheduled oil change a few Saturdays ago and by Monday, on my way to work, my car was leaking oil so badly that it was practically dry. I called Scott's and they immediately made arrangements to have my car towed up to their garage on their dime! As it turned out, the problem was unrelated to the oil change on Saturday. But they still repaired my car quickly and I was back on the road the next day. Of course, I offered to pay the tow charge since the oil leak had nothing to do with their service on Saturday. (But they didn't bring it up, I did). Also, I knew they had gone above and beyond when I saw that they had washed my car as a courtesy! I still can't believe that!
This is just one of my positive experiences at Scott's Auto Center. Other members of my family also go to Scott's and they are just as pleased with their service as I am.
Jody Medon
TopHey Scott,
I wanted to let you know how Bill and your staff at Scott's Auto turned a regular customer into a customer for life. I have always been a firm believer that your greatest opportunity for great customer service is when things go wrong. I recently took my Jeep Grand Cherokee to your business to have the tail lights replaced. Upon returning home the radiator exploded in the driveway. I was quickly referred to a great towing company who followed my directions concerning my 200 yard narrow driveway, quickly picked up my Jeep and had it back to your shop in a short period of time. The vehicle was again repaired in record time. When I arrived back home I noticed the reservoir for coolant was empty and the motor had a hot smell to it. The temp gauge was normal. So I returned the vehicle only to discover later that the head gasket was blown. Without any question Bill took responsibility for this and agreed to repair the vehicle at Scott's expense. I know enough about vehicles to know that if the coolant system had been working properly this head gasket would not have blown. It is integrity like this that is missing from many companies today. I feel like I have found a company of integrity and quality service and will refer everyone that I know in the area to your company.
Sincerely
Rick Graham
My name is Daryl Bilderback and I had my F-250 serviced at your shop yesterday. I am sure you can find out the details of the situation and the remedies that your employees used to mitigate the situation. I just wanted to take a moment to say thank you very much and express how impressed I am with your organization's commitment to customer service. I am also a business owner in Atlanta area and I can appreciate the difficult situation your shop had to resolve. Your employees handled the situation with professionalism and compassion. I will certainly return for further services. Also, below is the review I posted on Google today.
I had a very comprehensive set of services on my F250 along with a new set of tires mounted and balanced. Unfortunately there was a bit of confusion when handing off my truck to have the tires done by the general service person. Long story short, when I came to pickup my vehicle the service had been missed. I left my vehicle with them at 4:00 pm and told them I would be back at 8:30 am the next morning. I was very surprised the next morning when I received my vehicle; not that the work had been finished, but the shop had their employees work late to do a full and complete detail on my vehicle. I consider this very much over and above customer service to make up for a mistake. My vehicle is very large and the condition was very dirty, when I saw the truck I did not recognize the vehicle. It is so nice to find a shop that is willing to go above and beyond in keeping their customers happy. I will certainly be back to Scott's Auto Service.
Best Regards
Daryl Bilderback
770-880-8419
Thanks for helping me keep my "elderly" Cadillac.
It has been wonderful to have a repair, maintain, and restore resource that I trust.
When we move this spring, I will still drive back to use Scott's Auto Center.
Ronni A.
TopThe Peterson's recommend Scott Muse of Scott's Auto Center on Peachtree Parkway for all your auto repair work. Scott was excellent at troubleshooting our car problems and then fixing them promptly. His prices were excellent, and he was fast and very friendly.
(Source:Windward Homeowners Currents, November 2004)
TopScott & Donna,
Thank you so much for your incredible generosity in fixing our car when we first moved here. I can't tell you how much that meant to me to know that my car was safe to drive. The whole 14 hour trip from Chicago to Atlanta was nerve racking not knowing whether the car was going to break down. Your generosity has been a blessing to our family.
Christy, Emily and T.J. Lezniak
TopScott,
Thank you so much for helping us out last Saturday. It was very unfortunate that our power steering went out right before our 800 mile trip back home to MD. We are so thankful that you fit us in and worked all day on our van. Thank you so much for your time and generosity. It was greatly appreciated.
Jason & Abby Radtke
P.S. We're moving down this summer, so you'll be getting some new business soon.
TopThank you so much for the car repairs. It was and is a tremendous blessing to our family. Without our cars we can't work.
Thank you for shining the light and love of Jesus onto our family.
Nora and Fred St. Laurent
Dear Scott,
Thank you so much for your kindness in looking over the old VW. It is good to have a master mechanic you can trust to tell you the truth regarding your vehicle.
Scott, we also thank you for all the great work on our cars that do run.
God Bless You & Yours,
David & Debbie McLaughlin
Dear Scott,
Seldom does the term "Auto Center" bring a smile to my face...I guess reputations are earned.
I love meeting the "exception to the rule"..It rarely happens...and You Scott are the rare exception.
Thank you for providing our family with outstanding diagnostic and repairs to our 1999 Jeep Cherokee...It is like new...
Your sincere follow-up on the repair and assurance that the job was completed completely and correctly was truly a new experience.
Thank you!
Warm Regards,
George "Ben" Gay
Dear Scott:
I have spent many years as a single woman getting ripped off by auto mechanics. My daughter is also single and we can't work on our cars. It had gotten to the point we would put off repairs as long as possible in fear of how bad would we get ripped this time!
Then one day when I finished my day of work and was returning my paperwork to the office my Jeep wouldn't crank. I met a man that told me his friend had opened a shop across the street and he would treat us right. He was right.
We were so glad to find an honest mechanic! We recommend everyone we know to him.
Scott, we just wanted to write you a letter and let you know how much we appreciate ya'll.
Thanks so much for everything.
Anne Sears and Casie Suddeth
Scott,
I wanted to thank you and your staff for taking care of me and my Mercury over the last couple of years. I appreciate your knowledge, honesty and courteous staff. Please enjoy lunch for you, the guys and Shannon.
Thanks a bunch,
Lisa Pagano
P.S. The tire is holding air.
TopCustomer Service at it's Best
On August 5, I returned home after major knee surgery. On Friday morning I discovered that my battery died. I placed a call to Gail Dunn of Women's Automotive connection to ask her advice. She called me back within an hour to inform me that she had arranged for someone to come to my home with a replacement battery.
Within a couple of hours Bill Carland from Scott's Auto Center in Cumming sent a representative and replaced my battery! I returned to Scott's the following week to make payment and they took extra time to verify that everything was charging properly.
On August 19, 2008 I received a hand written note from Scott's Auto Center thanking me for my business.
This is the ultimate in Customer Service!!
I recommend both Gail Dunn and Scott's Auto Center for any of your automotive needs.
Craig Richmond
355 Tree Lake Court
Johns Creek, GA 30005
Contact Information
Gail Dunn
Women's Automotive Connection
770-722-5211
Dear Scott and Company,
This is quite late but we would like to express our heartfelt thanks for the many services that you have rendered us. In several occasions, not only that we had experienced your great service but we also felt your sincerity in helping people, when we brought our car because the lights cannot be turned off, you simply showed us what to do and did not charge for anything. Also your fees were competitive and reasonable. You were never pushy or indicative of unnecessary services, which is extremely rare for a mechanic. It is not surprising why many people keep coming back to your shop and remained loyal. I hope other people in your field will be inspired by your great example of what commitment and dedication to their craft is all about.
Sincerely
Bong and Matu Castillo
"I've been a very pleased customer at Scott's Auto for five years. Scott is a master mechanic with integrity. He stands behind his word and his work. I've had nothing but positive experience with Scott and his staff."
Debbie McLaughlin
Top"I brought my Acura in to get my brakes checked, and gave you the OK to do whatever it needed. You told me all it needed was a slight adjustment and some brake fluid. No problem...no charge! Wow! You even rotated the tires since you had to take them off to check the brakes. Thank you for such unbelievable good service!"
Sy Davis
Top"You have been servicing our cars for five years, and have done an excellent job keeping them in fine running condition. From oil-changes to more complex problems, you've always provided us with top-notch service and a personal touch that will keep us coming back!"
Mona Ayers